Comprehensive mental health and psychosocial support case management and indicative care pathways within humanitarian settings

Constanze Quosh
United Nations High Commissioner for Refugees (UNHCR) since 2008, was head of the Mental Health and Psychosocial Support Programme, UNHCR Syria from 2008 to 2013 and is currently working as Senior Protection Officer (SGBV) for UNHCR in Uganda

Correspondence Address:

Source of Support: None, Conflict of Interest: None

This article describes the approach, implementation and evaluation of a pilot mental health and psychosocial support case management programme that was developed by the United Nations High Commissioner for Refugees in Syria. The aim was to provide a description of the programme approach, its implementation and outputs. The programme integrates different forms of case management approaches based on a multi-layered, stepped care model. Earlier results of mixed method monitoring and evaluation revealed improvement in wellbeing among programme participants. The step-wise approach indicates, in addition to the positive mental health outcome results, a functional case management system.