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PERSONAL REFLECTION
Year : 2021  |  Volume : 19  |  Issue : 1  |  Page : 121-124

Problem Management Plus When You Can’t See Their Eyes: COVID-19 Induced Telephone Counselling


1 Counselling Centre Coordinator, Psycho-Social Services and Training Institute, Cairo, Egypt
2 Director, Psycho-Social Services and Training Institute, Cairo, Egypt
3 Diploma of Social Work, Counsellor, Psycho-Social Services and Training Institute, Cairo, Egypt

Correspondence Address:
Nancy Baron
Director, Psycho-Social Services and Training Institute (PSTIC), Cairo
Egypt
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Source of Support: None, Conflict of Interest: None


DOI: 10.4103/INTV.INTV_35_20

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The COVID-19 pandemic turned our world upside down. This included an immediate need to transition our Problem Management Plus (PM+) counselling from our counselling centre offices to the telephone. In this personal reflection, we explain how our counsellors made this transition and are able to offer a modification of PM+ by telephone even without seeing the eyes of those they were trying to counsel.


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